Refund Policy

Refund Eligibility

At Braioniq, we understand that sometimes our mobile game testing services might not meet your specific expectations. That's why we've established a comprehensive refund policy that protects your interests while maintaining fair business practices. Our refund eligibility criteria are designed to be transparent and straightforward.

• Refund requests must be submitted within 30 days of service purchase
• Services must not have been fully completed or delivered
• Technical issues preventing service delivery qualify for full refunds
• Unsatisfactory results due to our testing methodology errors are eligible
• Cancelled projects before work commencement receive full refunds

Refund Process & Timeline

We've streamlined our refund process to make it as hassle-free as possible. When you request a refund, we want to ensure you receive prompt attention and fair resolution. Here's exactly what happens when you submit a refund request to our team.

Payment Methods & Processing

Different payment methods have varying processing times, and we want you to know exactly when to expect your refund. We work with multiple payment processors to ensure your refund reaches you as quickly as possible through the same method you used for your original purchase.

• Credit card refunds: 5-10 business days depending on your bank
• PayPal refunds: 3-5 business days to your PayPal account
• Bank transfer refunds: 7-14 business days for international transfers
• Digital wallet refunds: 2-5 business days depending on provider

Partial Refunds & Special Cases

Sometimes a full refund isn't the most appropriate solution. We believe in fair treatment, which means if you've received partial value from our services, we'll calculate a proportional refund. Our goal is always to find a solution that acknowledges the work completed while addressing your concerns.

• Partially completed projects receive prorated refunds based on work delivered
• Rush service fees are non-refundable if expedited delivery was provided
• Third-party software licenses purchased for your project are non-refundable
• Consultation fees may be refunded if the session was unsatisfactory

Non-Refundable Services

While we strive to accommodate refund requests whenever possible, certain services and situations fall outside our standard refund policy. This typically applies to services that have been fully delivered or where significant resources have already been allocated to your project.

• Completed testing reports and delivered documentation
• Services where final deliverables have been provided and approved
• Requests made more than 30 days after service completion
• Services terminated by client after significant work completion